What is the win-win approach to resolving conflict? How do you use the win-win approach for handling workplace conflict? What steps are involved in conflict resolution and option generation? This video by conflict resolution trainer, Eleanor Shakiba, answers these questions. It explains four different approaches to conflict and why the win-win approach will work for you. Then it walks you through four steps for sorting out disagreements and conflict in the workplace. If you want to learn about conflict resolution strategies and techniques, this introduction to the win-win approach is a great starting point.