Would you like to become a more effective communicator? If so, you need to listen closely to what other people say. Language reflects the ‘internal reality’ of the speaker. This means the words someone uses can tell you a lot about what they’re thinking, where they’re placing their attention and what they believe. Words have meaning because they are tied together in ‘sentence structures’. Three ‘universal’ sentence structures to listen out for are generalisations, distortions and deletions. This video explains what each pattern is, as well as how to detect and respond to generalisations, distortions and deletions.