Learn how to give handle aggressive behaviour calmly, constructively and honestly in this instructive animated video. See how two simple principles will help you deliver feedback that sticks. Hear how to create a positive feedback cycle by setting performance indicators and matching your feedback messages to these. Then cover four simple steps for delivering effective feedback on performance. The tips covered in this video can be used when you’re giving feedback to difficult people, addressing performance problems or giving feedback to star performers. Whether you’re a manager, a team member, a consultant or an HR practitioner you’ll find this video packed with useful tips for delivering performance feedback to professionals.