Crunch Point Conversations eBook

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When sparks fly, your job is to make them sparks of creativity

You’ve heard the saying ‘conflict is an opportunity.’ But you’re not sure how to turn that raging dispute into a positive conversation.

You need Crunch Point Conversations: an HR Practitioner’s Guide to Conflict Resolution. Inside, you’ll find:

  • Easy-to-use FAST steps for managing conflict
  • A script for opening your mediation sessions on a positive note
  • 5 ‘Block Buster’ questioning techniques for reframing problems
  • 20 phrases for handling aggressive behaviour
  • An Option Generator template for building win/win solutions
  • Copyright free handout ‘Getting Back to Work’ to help employees work together constructively post-mediation

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