Conflict coaching: Skills for HR practitioners

Conflict coaching: Skills for HR practitioners

People in conflict often have difficulty thinking logically. How can Human Resources practitioners help employees assess conflict situations rationally? What can you do to promote creative thinking when an employee is adopting a ‘stuck’ or ‘stubborn’ position? This video from people skills expert, Eleanor Shakiba, explains how HR practitioners can use conflict coaching techniques to shift perspectives and promote creative problem-solving. Learn how to help someone move beyond a ‘my way or the highway’ mindset. Get practical tips for using solution focused questioning and reframing techniques when assisting staff to deal with conflict at work. Download a complementary tip sheet for this video at www.difficultpeoplemadeeasy.com.au

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