If you’re dealing with difficult behaviour, you need to accurately assess the communication styles they use. Maybe you’re dealing with aggressive behaviours such as shouting or talking over you. Perhaps you’re facing chronically passive behaviour such as playing victim or withdrawing from social situation. Or maybe you’re dealing with passive-aggressive behaviours such as sarcasm and rude body language.
This video will help you pinpoint exactly what you’re dealing with, so you can respond assertively to difficult people. Learn to spot the body language and verbal patterns which characterise passive behaviour, aggressive behaviour and passive-aggressive behaviour. See examples of each type of difficult behaviour in action. Then hear how to deal with each type in real life situations. If you want to be a more confident, assertive communicator, this video by people skills expert Eleanor Shakiba is for you.