How do you coach people managers who are avoiding giving feedback to ‘difficult’ people? This video for HR practitioners explores that question. Learn to recognise when performance feedback has been so ‘nice’ that it has become meaningless – and coach managers to word their message clearly, honestly and appropriately. Teach managers how to build an employee’s commitment to change. Help them describe a desired performance change in clear, unambiguous words – without destroying motivation. Full of practical tips and suggestions, this interview with Eleanor Shakiba will transform the way you go about coaching managers in the art of giving feedback at work.