What should you do when you’ve given someone feedback but they’ve failed to change? Are you dealing with passive resistance to feedback, or is something else going on? How do you go about the task of giving feedback in a way that prompts change? And how do you handle people who ignore feedback? All of these questions on the art of giving performance feedback are answered in this interview with people skills expert, Eleanor Shakiba. Learn what motivates people who ignore feedback and find out how to handle passive resistance to feedback. Get practical tips on what you can say and do in order to get great results when delivering feedback to ‘difficult people’ who don’t seem to listen.